Privacy Policy

Privacy Policy

At Sahara Electronics, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard customer information when you use our services.

1. Information We Collect

We may collect the following information when you contact us or use our services:

• Customer name
• Phone number
• Email address
• Address (for pickup/delivery or on-site service)
• Device details (model, serial number, issue description)
• Payment-related information (excluding sensitive banking details)

2. How We Use Your Information

The information collected is used for the following purposes:

• To provide repair and maintenance services
• To contact customers regarding service status, updates, or support
• To generate invoices and service records
• To improve our services and customer experience
• To comply with legal and regulatory requirements

3. Device Data & Personal Content

• Sahara Electronics does not intentionally access, copy, or misuse personal data stored on customer devices.
• Customers are strongly advised to backup their data before submitting devices for repair.
• We are not responsible for data loss, corruption, or deletion during the repair process.

4. Information Sharing & Disclosure

Sahara Electronics does not sell, rent, or trade customer information to third parties.

We may share information only in the following cases:

• With service partners or technicians, strictly for repair purposes
• When required by law, court order, or government authority

5. Data Security

• We implement reasonable technical and organizational measures to protect customer information.
• Access to personal data is limited to authorized personnel only.
• While we strive to protect data, no system is completely secure, and absolute security cannot be guaranteed.

6. Data Retention

• Customer information is retained only as long as necessary for service, warranty, and legal purposes.
• Once data is no longer required, it is securely deleted or anonymized.

7. Customer Rights

Customers have the right to:

• Request access to their personal information
• Request correction of incorrect or outdated information
• Request deletion of personal data, subject to legal obligations

Requests can be made by contacting Sahara Electronics directly.

8. Cookies & Website Usage (If Applicable)

• Our website may use basic cookies to enhance user experience.
• Cookies do not collect sensitive personal information.
• Users can disable cookies through their browser settings.

9. Third-Party Links

Our website or communication channels may contain links to third-party websites. Sahara Electronics is not responsible for the privacy practices or content of those websites.

10. Children’s Privacy

Our services are intended for general consumers. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

Sahara Electronics reserves the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon publication.